Terms and Conditions for Gardeners Childs Hill

These Terms and Conditions set out the basis on which Gardeners Childs Hill provides domestic and commercial gardening services in the UK. By making a booking, the customer agrees to be bound by the terms below. For clarity, references to gardeners Childs Hill, our team, or we mean the service provider, while you means the person or business requesting the work. These terms are intended to be fair, practical, and consistent with current UK consumer and business law.

Our services may include routine garden maintenance, hedge cutting, lawn care, planting, seasonal tidy-ups, and other agreed horticultural work. Any specific task will only form part of the agreement when it is clearly discussed and accepted at the time of booking or in a written estimate. Unless stated otherwise, all services are carried out with reasonable care and skill and in line with the nature of the work requested.

These terms are written for general use and may apply whether the booking is made by telephone, email, online form, message, or another approved method. Please read them carefully before confirming any order. If any part of these terms is not clear, it should be resolved before the work begins, as proceeding with the booking indicates acceptance of the arrangement as described.

1. Booking Process

A booking is usually made after you request a quotation or provide details of the required gardening work. We may ask for information about the garden size, access, condition of the site, type of work needed, preferred dates, and any relevant restrictions. Based on that information, we may provide an estimate or fixed price. Any quotation is normally valid for a limited period and may change if the scope of work changes or if new information becomes available.

When you accept a quotation or otherwise confirm the service, a booking is created subject to availability. Confirmation may be provided verbally or in writing. We reserve the right to refuse a booking where the requested service is outside our capacity, unsuitable for the site, unsafe to carry out, or not commercially viable. The customer is responsible for ensuring that the details supplied at the time of booking are accurate and complete.

Customers must ensure that access is available on the agreed date and that any necessary permissions have been obtained, including permissions from landlords, managing agents, or neighbours where relevant. If the site cannot be accessed, or if the work cannot proceed due to incorrect information, the booking may be treated as a cancellation or a wasted visit. Any additional time needed because of incomplete information may result in extra charges.

We may schedule work at a specific time or within a time window. While every effort is made to arrive as agreed, times are estimates unless we have expressly agreed a guaranteed appointment. Delays caused by traffic, weather, equipment failure, or other circumstances beyond our control do not automatically entitle the customer to compensation. If we anticipate a delay, we will try to inform you as soon as reasonably possible.

2. Payments and Charges

All prices are stated in pounds sterling and may be quoted as hourly rates, day rates, fixed fees, or a combination of these depending on the job. Unless stated otherwise, prices exclude optional extras and any unusual disposal costs. Quotes are based on the information available at the time and may be revised if the specification changes, hidden issues are discovered, or the work takes materially longer than expected because of site conditions or inaccurate descriptions.

Payment terms will be confirmed at booking. In many cases, payment is due on completion of the work, but we may request a deposit, part-payment, or full prepayment for larger projects, repeat arrangements, or special orders. Where a deposit is required, the booking may not be secured until the deposit has been received. We accept payment by the methods agreed in advance, and any bank charges or transfer fees imposed by your provider remain your responsibility.

If payment is not made by the due date, we may suspend further work, withhold future bookings, charge reasonable recovery costs, and/or charge statutory interest where permitted by law. Where an invoice is disputed, you should notify us promptly and explain the reason for the dispute. You must still pay any undisputed sum on time. Title to any goods supplied, such as plants or materials, may remain with us until payment is received in full where this is legally enforceable.

3. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice expected may vary depending on the nature and size of the job, but as a general rule we ask for at least 24 hours’ notice for standard visits and longer notice for larger or specially arranged work. If you cancel at short notice, we may charge a cancellation fee to cover lost time, reserved labour, and materials already purchased.

If we arrive and cannot carry out the work because access is unavailable, instructions are missing, weather conditions make the task unsafe, or the garden is in a state materially different from what was described, the appointment may be classed as a wasted visit. In that case, a call-out fee or part-charge may apply. We will always try to act reasonably and proportionately, taking into account the circumstances of each case.

We may also need to reschedule or cancel if staff become unavailable, equipment fails, severe weather makes work unsafe, or any other issue arises that is beyond our control. In such cases, we will usually offer a new appointment date. Our liability for any loss caused by a lawful cancellation or rescheduling is limited to the amount already paid for the affected service, except where law says otherwise.

4. Liability and Customer Responsibilities

We will not be liable for indirect or consequential losses, including loss of enjoyment, loss of profit, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If a claim arises, you must allow us a reasonable opportunity to inspect the issue and, where appropriate, return to remedy it before a third party is instructed.

You are responsible for ensuring that the property is safe for the work to begin. This includes securing pets, warning of any aggressive animals, identifying hazards, and confirming whether there are buried cables, pipes, irrigation systems, or other features that may be affected. Where you ask us to work in a particular way against our advice, any resulting damage or loss may be your responsibility if we have clearly explained the risk.

5. Waste Removal and Environmental Compliance

Garden waste generated during the service may be removed, bagged, composted, or left on site depending on the agreed scope of work. If waste removal is included, this will be stated in the booking or quotation. Where waste is taken away, we will handle it in a lawful and responsible manner, including use of appropriate carriers and disposal routes where required. Additional charges may apply for bulky waste, excessive green waste, or items that require special handling.

We comply with applicable UK waste regulations and environmental requirements. Green waste, soil, wood, and mixed materials may need to be separated before disposal. If the waste contains hazardous items, contaminated material, or anything that cannot legally be moved with standard garden waste, we may refuse to remove it or charge extra for specialist handling. You must not ask us to dispose of prohibited or regulated items unless this has been agreed in advance and can lawfully be done.

If waste is to remain on your premises, you are responsible for its storage, further treatment, and lawful disposal after our service ends unless we have agreed otherwise in writing. We may photograph waste conditions before removal for record-keeping and compliance purposes. Any reused or recycled material will be handled at our discretion unless a specific arrangement has been made.

6. Service Standards, Changes, and Completion

We aim to perform all work with reasonable care and skill, using suitably maintained tools and appropriate methods for the task. However, gardening outcomes can depend on season, weather, plant condition, soil type, and prior maintenance. For this reason, we do not guarantee horticultural results beyond what is reasonably achievable through proper workmanship. If an issue is identified during the visit, we may suggest a change to the original plan in order to complete the work safely or effectively.

Any variation to the agreed service, including additional pruning, clearance, planting, or treatment, should be approved before it is carried out. If you request additional work on site, we may revise the price or extend the time required. Where the job involves repeated visits, each visit may be treated as a separate service unless otherwise stated. Completion occurs when the agreed work has been carried out or when a job is stopped by mutual agreement or by circumstances outside our control.

Occasionally, photographs may be taken before and after the work for internal records, insurance, quality control, or evidence of completion. Such records are not testimonials and will not be used to identify you publicly without permission. Any personal data collected during the booking and service process will be handled in accordance with applicable data protection law and only for legitimate business purposes connected with the service.

7. Force Majeure and Suspension of Work

We are not liable for delay or failure to perform where the cause is outside our reasonable control. This includes, without limitation, extreme weather, flood, storm, fire, illness, accident, transport disruption, supply shortages, civil emergency, or government action. In such circumstances, the affected obligations will be suspended for the duration of the event and resumed as soon as reasonably practicable.

If the event continues for a prolonged period, either party may be entitled to cancel the affected booking on reasonable notice. Where payment has been made for work not yet carried out, any refund will be assessed fairly based on the proportion of the service not delivered and any costs already reasonably incurred. We will always try to minimise disruption and rebook the work where possible.

Nothing in this section prevents either party from relying on rights that cannot legally be excluded. These terms are intended to operate in a balanced way and should be interpreted in accordance with normal principles of contract law in the UK. If one part of these terms is found to be unenforceable, the remaining parts will continue to apply.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you are a consumer, you may benefit from additional mandatory rights under the law of your home jurisdiction if different rules apply and cannot be waived. For business customers, any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales unless otherwise required by law.

Any disagreement should first be raised promptly and in good faith so that the matter can be reviewed and, where appropriate, resolved without formal proceedings. This section does not affect your statutory rights. The terms above represent the full understanding between the parties in relation to the gardening services provided, unless varied in writing by mutual agreement.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Gardeners Childs Hill. They are designed to make the service clear, lawful, and dependable for both parties, while allowing practical flexibility for the varied nature of garden work. These terms may be updated from time to time, and the version in force at the time of booking will generally apply to that service.